Discover Four51, our new knowledgebase tool, is coming soon! Shortly, the “Help” link from the Seller and Supplier interfaces will change to give you access to the site (as well as some other new options!).
To access Discover Four51, you will click on the “Help” link and then on the “Find Answers” link. You will be able to use the search tool to return a list of applicable articles, navigate through categories organized to mirror the Four51 application, search the glossary of terms, and see a dynamic listing of the most frequently asked questions. When you select an article, the right navigation bar displays the date the article was last updated, a rating system to evaluate the article’s relevancy, and a suggestion box with a link to submit a case in the event the knowledgebase was unable to answer your inquiry. Related topics and articles will be displayed at the bottom of the right navigation bar for many documents.
On Thursday, April 24th from 2-3 pm CDT, we will be hosting a Salon Four51 session that will provide step-by-step instructions on how to use Discover Four51. You can register here.
(And just in case you’re worried, Discover Four51 is not a replacement for any current support service. It supplements our current offerings and gives you a way to get the precise answer you need faster. You can still call or log a case if you need to get a hold of us!)